To begin your online return - find your order number and email address.
This way to easy returns

Use our portal to initiate your return and create a shipping label.

Return your cozy items

Ship your return item(s) via your local UPS store.

We’re working on your return

Once item(s) are received our team will process your return.

That’s it!

Once your return is completely processed you will receive an email notification.

Eligible returns must meet all requirements of our standard return policy.

Sale items are not eligible for return or exchange.

Items purchased at other retailers can't be returned to

All eligible returns must be processed though our return portal (valid within 30 days of receipt of original order).

Returns must be dropped off at your local UPS store.

You may reach customer service Monday - Friday, 9:00 am PST - 4:30 pm PST