SHIPPING & FREE RETURNS  

SHIPPING

FREE GROUND SHIPPING OFFER

The free ground shipping offer is valid on qualifying orders $100+ placed on PJSalvage.com

  • Orders that qualify for free ground shipping are at $100+ value and completed in one (1) transaction.
  • The free ground shipping offer applies only to UPS Ground®
    • Please allow up to 6 business days for your shipment to arrive.
  • If you require a quicker delivery, please upgrade your shipment before completing your order.
  • Due to increased demand for cozy, comfy items, we’re unable to amend the shipping method on any orders once the order confirmation has been received.
  • Free shipping offer via UPS Ground® is valid in 48 contiguous states.
  • Free shipping offer to Alaska, Hawaii and U.S. territories are shipped via Economy UPS® Sure Post Shipping (blended USPS service)
    • Please allow up to 8-10 business days for your shipment to arrive.
  • UPS is unable to deliver to P.O. Boxes, APO/FPO locations.  
  • If a package is addressed to a P.O. Box the shipment will be delayed, and will not be covered by any UPS Service Guarantee, and will require an address correction charge. Economy UPS® Sure Post Shipping (blended USPS service) can be selected as an alternative delivery method.
  • Multiple orders with separate confirmation numbers can't be combined for the free ground shipping offer.

* All terms are subject to change without notice.

TRACK MY ORDER

  • To track your order sign in to your account and track your order here: PJ.Salvage.com Account.
  • Orders can also be tracked utilizing your UPS tracking number via the UPS website.
  • Orders received after 12pm PST/3pm EST will be processed the next business day.
  • Orders are shipped Monday through Friday, excluding holidays.
  • Orders placed on weekends and holidays are processed the next business day.
  • P.J. Salvage does not provide weekend delivery.
  • Overnight orders placed on Friday before noon, will be delivered on Monday.
  • If you experience shipping challenges please reach out support@pjsalvage.zendesk.com within 7 business days of the expected delivery date and time. Prior to reaching out, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.

SHIPPING TIMELINES

 

STANDARD SHIPPING TIMELINES

  • UPS Shipping timelines are approximations and can't be guaranteed.
  • Orders received after 12pm PST/3pm EST will be processed the next business day.
  • Orders are shipped Monday through Friday, excluding holidays.
  • Orders placed on weekends and holidays are processed the next business day.
  • Economy UPS® Sure Post Shipping (blended USPS service)| 8-10 business days
  • UPS Ground® | Up to 6 business days
  • UPS 3 Day Select® | 3 business days
  • UPS 2nd Day Air® | 2 business days
  • UPS Next Day Air® | 1 business day
  • P.J. Salvage does not provide weekend delivery.
  • Overnight orders placed on Friday before noon, will be delivered on Monday.
  • UPS is unable to deliver to P.O. Boxes, APO/FPO locations. If a package is addressed to a P.O. Box the shipment will be delayed, and will not be covered by any UPS Service Guarantee, and will require an address correction charge. Economy UPS® Sure Post Shipping (blended USPS service) can be selected as an alternative delivery method.

ROUTE+

What is Route+ Package Protection? 

  • We recommend customers purchase Route+ Package Protection. Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a replacement order or product refund.
  • The cost of Route+ and shipping will be calculated at checkout and is non-refundable.

What happens if my order is lost, stolen, or damaged in transit?

  • If you purchased Route+ Package Protection, file a claim for your order via the Route app, the email they sent you, or at claims.route.com. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@pjsalvage.zendesk.com, and we will be happy to assist you.
  • If you did not purchase Route+ Package Protection, P.J. Salvage is not responsible for the loss or theft of packages once they have been transferred to UPS for shipping and logistics. In the unlikely and unfortunate event, your order is lost, stolen, or damaged in transit and you have not opted for Route+, please file a claim directly with UPS. The shipping carrier UPS is responsible for the safe and timely delivery of your package.

SIGNATURE REQUIREMENTS

  • A signature upon delivery is required for all orders placed at a $400.00+ value.
  • In response to COVID -19: Instead of an in-person signature, you can leave a signed note on the door. This allows UPS to deliver your package while maintaining social distancing and protecting your cozy purchase.

SHOPRUNNER

  • ShopRunner members please ensure that you are logged-in to your ShopRunner account and select the ShopRunner 2-day shipping method at check out.
  • If your order was placed with the ShopRunner 2-day shipping benefit. Your order will be processed and ship the next business day.
  • Shipping timelines are approximations and can't be guaranteed.
  • Orders received after 12pm PST/3pm EST will be processed the next business day.If your order was placed with an alternative shipping method unfortunately ShopRunner shipping can't be retroactively applied.
  • For more information on the ShopRunner 2-day Shipping membership program please view our ShopRunner information page or reach out directly to the ShopRunner Customer service team at memberservices@shoprunner.com.

INTERNATIONAL SHIPPING

  • International shipping is not currently available.
  • If you reside in Canada we recommend that you visit one of our Canadian based retailers:
    • Hudson's Bay
    • Indigo
    • Nordstrom
    • Sporting Life

RETURNS & EXCHANGES

RETURN POLICY

Only product purchased directly from pjsalvage.com can be returned to P.J. Salvage. Please follow the process below within 30 - days of receipt of your PJSalvage.com order.

  • Labels and original tags must be attached to garment.
  • Product must be new. unworn. unwashed.
  • Complete the return form that you received with your order.
  • Pack the item in original packaging or secure, waterproof package.
  • Cover your address label with the(first)free return label, included in your package.
  • Return the package to your local UPS store.
  • Keep your return tracking number safe, as you will need this as proof of return.
  • Refunds will be processed within 7 business days after your return is received (excluding weekends and holidays).

Holiday Return Policy

  • All standard return policy requirements apply.
  • Holiday gift returns will be accepted through January 15th, 2021 or 30-days from the date of the original Pjsalvage.com purchase.
     
     

SALE POLICY

  • Items purchased with a discount are final sale and can't be returned.
  • P.J. Salvage does not offer exchanges.

*Terms and conditions subject to change

* Restrictions apply

EXCHANGES

  • P.J. Salvage does not offer exchanges. Please return your item(s) and place a new order for the item of your choice.
  • Returns that meet the standard return policies will be issued a refund. Approved return exceptions will be issued a merchandise credit.

GIFT EXCHANGES 

 RECEIVED P.J. SALVAGE AS A GIFT?

  • Purchases made from third party retailers can't be returned to pjsalvage.com.
  • P.J. Salvage does not offer exchanges. Please return your item(s) and place a new order for the item of your choice.
  • Returns that meet the standard return policies will be issued a refund. Approved return exceptions will be issued a merchandise credit.
  • Gift returns for items purchased at pjsalvage.com need to include one or all of following: customer receipt, proof of purchase or name or email of the original purchaser.
  • Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
  • All gift returns must include a return form with original order number. 
  • Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com and valid for up to 30-days.

HOLIDAY GIFT RETURN POLICY

  • Purchases made from third party retailers can't be returned to pjsalvage.com.
  • Gift returns for items purchased at pjsalvage.com need to include one or all of following: customer receipt, proof of purchase or name or email of the original purchaser.
  • Items purchased for holiday 2020 gifts have an extended return window through January 15, 2021.
  • Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
  • Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com, valid for up to 30-days.

THIRD PARTY RETURNS  

  • Only product purchased directly from pjsalvage.com can be returned to P.J. Salvage.
  • If you purchased a P.J. Salvage product from a third party retailer we kindly request that you reach out to the original store concerning the item(s) you’d like to return or exchange.  

ADDITIONAL QUESTIONS?

 

Mon - Fri: 8:30AM to 4:30PM PST