SHIPPING & FREE RETURNS  

SHIPPING

FREE GROUND SHIPPING OFFER

The *free ground shipping offer is valid on qualifying orders $100+ placed on PJSalvage.com

  • If you require a quicker delivery, please upgrade your shipment before completing your order.
  • Orders that qualify for free ground shipping are at $100+ value and completed in one (1) transaction.
  • The free ground shipping offer applies only to UPS Ground® in the United States to the 48 contiguous states.
  • Due to increased demand for cozy, comfy items, we’re unable to amend the shipping method on any orders once the order confirmation has been received.
  • Free shipping offer via UPS Ground® is valid in 48 contiguous states.
  • ​UPS is unable to deliver to P.O. Boxes, APO/FPO locations.  
  • If a package is addressed to a P.O. Box the shipment/order will be cancelled.
  • Multiple orders with separate confirmation numbers can't be combined for the free ground shipping offer.

* All terms are subject to change without notice.

TRACK MY ORDER

To track your order sign in to your account and track your order here: PJ.Salvage.com Account.

  • Orders can also be tracked utilizing your UPS tracking number via the UPS website.. Please note it may take 1-3 business days to process your order for shipment.
  • Orders are shipped during businesses hours Monday through Friday, excluding holidays.
  • P.J. Salvage does not provide weekend delivery.
  • Shipping timelines are approximations and can't be guaranteed.
  • Orders received after 8:00 AM PST/ 11:00 AM EST will begin processing the next business day.
  • Orders placed on weekends and holidays will begin processing the next business day.
  • Overnight orders placed on Friday after 8:00 AM PST / 11:00 AM EST will begin for processing the next business day.
  • If you experience shipping challenges please reach out customercare@pjsalvage.com within 7 business days of the expected delivery date and time. Prior to reaching out, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.

FUFILLMENT & SHIPPING TIMELINES

 

ORDER FULFILLMENT TIMELINES

  • Orders are shipped Monday through Friday, excluding holidays.
  • P.J. Salvage does not provide weekend delivery.
  • Shipping timelines are approximations and can't be guaranteed.
  • Orders received after 8:00 AM PST/ 11:00 AM EST will begin processing the next business day.
  • Orders placed on weekends and holidays will begin processing the next business day.
  • Overnight orders placed on Friday after 8:00 AM PST / 11:00 AM EST will begin processing the next business day.

UPS SHIPPING TIMELINES

  • Economy UPS® Sure Post Shipping (blended USPS service)| 8-10 business days
  • UPS Ground® | Up to 6 business days
  • UPS 3 Day Select® | 3 business days
  • UPS 2nd Day Air® | 2 business days
  • UPS Next Day Air® | 1 business day
  • UPS is unable to deliver to P.O. Boxes, APO/FPO locations. If a package is addressed to a P.O. Box the shipment/order will be cancelled.
  • Shipping is available within the United States to the 48 contiguous states.

ROUTE+

What is Route+ Package Protection? 

  • We highly recommend customers purchase Route+ Package Protection. Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a replacement order or product refund.
  • The cost of Route+ and shipping will be calculated at checkout and is non-refundable.

What happens if my order is lost, stolen, or damaged in transit?

  • If you purchased Route+ Package Protection, file a claim for your order via the Route app, the email they sent you, or at claims.route.com. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@pjsalvage.zendesk.com, and we will be happy to assist you.
  • If you did not purchase Route+ Package Protection, P.J. Salvage is not responsible for the loss or theft of packages once they have been transferred to UPS for shipping and logistics. In the unlikely and unfortunate event, your order is lost, stolen, or damaged in transit and you have not opted for Route+, please file a claim directly with UPS. The shipping carrier UPS is responsible for the safe and timely delivery of your package.

SHOPRUNNER

This holiday season, online order volumes are at an all-time high. Please note it may take 1- 4 business days to process your order for shipment. UPS carrier delivery delays are expected. We recommend shopping early to ensure your holiday items arrive on time.

  • ShopRunner members please ensure that you are logged-in to your ShopRunner account and select the ShopRunner 2-day shipping method at check out.
  • If your order was placed with an alternative shipping method unfortunately ShopRunner shipping can't be retroactively applied.
  • For more information on the ShopRunner 2-day Shipping membership program please view our ShopRunner information page or reach out directly to the ShopRunner Customer service team at memberservices@shoprunner.com.
  • Orders are shipped Monday through Friday, excluding holidays.
  • P.J. Salvage does not provide weekend delivery.
  • Shipping timelines are approximations and can't be guaranteed.
  • Orders received after 8:00 AM PST/ 11:00 AM EST will be processed the next business day.
  • Orders placed on weekends and holidays are processed the next business day.
  • Shipping is available within the United States to the 48 contiguous states.

INTERNATIONAL SHIPPING

  • International shipping is not currently available for pjsalvage.com.
  • If you reside in Canada we recommend that you visit one of the following Canadian based retail partners:
  • If you reside in Europe we recommend that you visit one of the following Euproean based retail partners:

RETURNS & EXCHANGES

RETURN POLICY

Only product purchased directly from pjsalvage.com can be returned to pjsalvage.com

To initiate a return please access the RETURN PORTAL within 30 - days of receipt of your PJSalvage.com order.

Standard Return Policy

  • Labels and original tags must be attached to garment.
  • Product must be new. unworn. unwashed.
  • Pack the item in original packaging or secure, waterproof package.
  • Cover your address label with the(first) free UPS return label.
  • Return the package to your local UPS store.
  • Keep your return tracking number safe, as you will need this as proof of return.
  • Refunds will be processed within 7 business days after your return is received (excluding weekends and holidays).

Sale & Promotion Policy

  • Items purchased with a discount are final sale and can't be returned.
  • P.J. Salvage does not offer exchanges.
  • Gifts with purchase are available while supplies last.
  • Terms and conditions subject to change and restrictions apply.

SALE & PROMOTION POLICY

  • Items purchased with a discount are final sale and can't be returned.
  • Cozy styles move fast and P.J. Salvage does not offer exchanges.
  • Gifts with purchase are available while supplies last.
  • Terms and conditions subject to change and restrictions apply.

EXCHANGES

  • At this time P.J. Salvage can't accommodate exchanges. Please return your item(s) and place a new order for the item(s) of your choice.
  • Returns that meet the standard return policy will be issued a refund.

GIFT EXCHANGES 

 RECEIVED P.J. SALVAGE AS A GIFT?

  • Purchases made from third party retailers can't be returned to pjsalvage.com.
  • At this time P.J. Salvage can't accommodate exchanges. Please return your item(s) and place a new order for the item(s) of your choice
  • Returns that meet the standard return policies will be issued a refund. Approved return exceptions will be issued a merchandise credit.
  • Gift returns for items purchased at pjsalvage.com need to include the following:
    • Original order number including #
    • Shipping zip code
  • Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
  • Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com and valid for up to 30-days.

HOLIDAY GIFT RETURN POLICY

  • Purchases made from third party retailers can't be returned to pjsalvage.com.
  • Gift returns for items purchased at pjsalvage.com need to include the following:
    • Original order number including #
    • Shipping zip code
  • Items purchased for holiday 2021 gifts have an extended return window through January 15, 2022.
  • Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
  • Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com, valid for up to 30-days.

THIRD PARTY RETURNS

  • Only product purchased directly from pjsalvage.com can be returned to P.J. Salvage.
  • If you purchased a P.J. Salvage product from a third party retailer we kindly request that you reach out to the original store concerning the item(s) you’d like to return or exchange.  

ADDITIONAL QUESTIONS?

 

Standard Business Hours:

Monday - Friday:

9:00 am to 4:30 pm PST