Frequently Asked Questions

Questions about P.J. Salvage? Browse our FAQ below or send us a message.

Shipping

* All terms are subject to change without notice.

Free ground shipping offer is valid on qualifying orders $100+ placed on PJSalvage.com

 

  • If you require a quicker delivery, please upgrade your shipment before completing your order.
  • Orders that qualify for free ground shipping are at $100+ value and completed in one (1) transaction.
  • Qualifying orders must have a cart subtotal of $100+. The brand does not include, discounts, shipping and tax totals towards the cart total.
  • The free ground shipping offer applies only to UPS Ground® in the United States to the 48 contiguous states.
  • Due to increased demand for cozy, comfy items, we’re unable to amend the shipping method on any orders once the order confirmation has been received.
  • Free shipping offer via UPS Ground® is valid in 48 contiguous states.
  • ​UPS is unable to deliver to P.O. Boxes, APO/FPO locations.  
  • If a package is addressed to a P.O. Box the shipment/order will be cancelled.
  • Multiple orders with separate confirmation numbers can't be combined for the free ground shipping offer.
  • Your tracking number will not be recognized by UPS.com until approximately 24 hours after your order has shipped. UPS’ online system needs some time to update. Try tracking your package again the following day and follow your order to your front door.
  • All orders are shipped via UPS. UPS domestic services currently supports shipments to the 48 contiguous states. Please note that UPS shipping timelines are approximate and cannot be guaranteed.

TRACK MY ORDER

To track your order sign in to your account and track your order here

  • Orders can also be tracked utilizing your UPS tracking number via the UPS website. Please note it may take 1-3 business days to process your order for shipment.
  • Orders are shipped during businesses hours Monday through Friday, excluding holidays.
  • P.J. Salvage does not provide weekend delivery.
  • Shipping timelines are approximations and can't be guaranteed.
  • Orders received after 8:00 AM PST/11:00 AM EST will begin processing the next business day.
  • Orders placed on weekends and holidays will begin processing the next business day.
  • Overnight orders placed on Friday after 8:00 AM PST / 11:00 AM EST will begin for processing the next business day.
  • UPS package intercept requests may incur an additional fee and must be submitted to the P.J. Salvage customer service team 24 hours before the projected delivery date.
  • If you experience shipping challenges please reach out customercare@pjsalvage.com within 7 business days of the expected delivery date and time. Prior to reaching out, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.
  • Please note in the unlikely event that your package incurs a shipping excpetion, you may reach out directly to UPS and submit a claim OR the P.J. Salvage customer service can submit a claim on your behalf. *All UPS claim policy elements apply and are subject to change.
  • Please allow 24 hours from the delivery date/time for the package to arrive, as sometimes UPS prematurely lists a package as delivered. Be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any other areas around your house. You should also check with anyone who might have retrieved the package for you.
  • In the unlikely and unfortunate event your order is lost, stolen, or damaged in transit and you have not opted for Route+, please file a claim directly with UPS. UPS is responsible for the safe and timely delivery of your package.
  • You will receive an automated email with an order confirmation number as soon as your order is submitted. If you do not receive an order confirmation, please login to your P.J. Salvage account to be sure the email on file is up to date and doesn’t contain any typos.
  • Your tracking number will not be recognized by UPS.com until approximately 24 hours after your order has shipped. UPS’ online system needs some time to update. Try tracking your package again the following day and follow your order to your front door.

ORDER FULFILLMENT TIMELINES

  • Fulfilment timelines are approximations and can't be guaranteed.
  • All orders may incure a two - three (2-3) day fulfillment processing time.
  • Orders are shipped Monday through Friday, excluding holidays.
  • P.J. Salvage does not provide weekend delivery.
  • Orders received after 8:00 AM PST/ 11:00 AM EST will begin processing the next business day.
  • Orders placed on weekends and holidays will begin processing the next business day.
  • 2-Day Express orders placed on Friday after 8:00 AM PST / 11:00 AM EST will begin processing the next business day.

UPS SHIPPING TIMELINES

  • Shipping timelines are approximations and can't be guaranteed. All shipping estimated delivery times are subject to change and are subject to order processing cut off times.
  • UPS SurePost® | Up to 10 business days.
  • UPS Ground® | Up to 6 business days.
  • UPS 3 Day Select® | 3 business days.
  • UPS Express | 2 business days.
  • Shipping is available within the United States & it's territories.

SHIPPING INFORMATION

  • Once an order confirmation is received, the shipping address can't be changed.
  • We recommend shipping to a permanent address as deliveries to hotels, vacation rentals, or temporary addresses are not guaranteed.
  • All orders are shipped via UPS. UPS domestic services currently supports shipments to the 48 contiguous states. UPS Surepost may be available at checkout for select PO Box addresses.  
  • Shipping charges are non-refundable.

What is Route+ Package Protection?

  • We highly recommend customers purchase Route+ Package Protection. Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a replacement order or product refund.
    The cost of Route+ and shipping will be calculated at checkout and is non-refundable once your order is placed.

What happens if my order is lost, stolen, or damaged in transit?

  • If you purchased Route+ Package Protection, file a claim for your order via the Route app, the email they sent you, or at claims.route.com. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@pjsalvage.zendesk.com, and we will be happy to assist you.
  • Uncheck package protection at the bottom of your order. This will remove route protection from your order.
  • If route protection is removed at checkout it will automatically stay removed from your account. If you repurchase again within 5 days and would like to add route + protection to your new order route + protection would have to be added.

Can we cancel Route + Protection?

  • Once your order has been placed we are unable to remove Route + Protection as route is already protecting the package.
  • We DO NOT refund Route + Protection under any circumstances once your order has been placed.
  • ShopRunner members please ensure that you are logged-in to your ShopRunner account and select the ShopRunner 2-day shipping method at check out.
  • If your order was placed with an alternative shipping method unfortunately ShopRunner shipping can't be retroactively applied.
  • For more information on the ShopRunner 2-day Shipping membership program please view our ShopRunner information page or reach out directly to the ShopRunner Customer service team at memberservices@shoprunner.com.
  • Orders are shipped Monday through Friday, excluding holidays.
  • P.J. Salvage does not provide weekend delivery.
  • Shipping timelines are approximations and can't be guaranteed.
  • Orders received after 8:00 AM PST/11:00 AM EST will be processed the next business day.
  • Orders placed on weekends and holidays are processed the next business day.
  • Shipping is available within the United States to the 48 contiguous states.
  • Unfortunately, we cannot retroactively apply the benefits once the order is in process. Please ensure you are logged into your ShopRunner account and select the Shop Runner 2 day shipping method before checkout to redeem your membership benefits.
  • International shipping is not currently available for pjsalvage.com.

Returns & Exchanges

Only product purchased directly from pjsalvage.com can be returned to pjsalvage.com

To initiate a return please access the RETURN PORTAL within 30 - days from purchase date.

Standard Return Policy

  • P.J. Salvage does not offer exchanges.
  • Labels and original tags must be attached to garment.
  • Product must be new. unworn. unwashed.
  • Pack the item in original packaging or secure, waterproof package.Cover your address label with the(first) free UPS return label.
  • Return the package to your local UPS store.
  • Keep your return tracking number safe, as you will need this as proof of return.
  • Refunds will be processed within 15-20 business days after your return is received (excluding weekends and holidays). Please note that P.J. Salvage's parent company is Delta Galil U.S. and this name may appear on your financial statement.
  • Please note the first return request on orders is complimentary. Additional return requests on one order may incur additional processing and shipping fees.

Sale & Promotion Policy

  • Items purchased on sale are final sale and can't be returned or exchanged or merchandise credit.
  • Cozy courtesy items are not eligible for return, exchange, or merchandise credit.
  • Gifts with purchase are available while supplies last.
  • Gift with purchase are not eligible for return, exchange, or merchandise credit.
  • Terms and conditions subject to change and restrictions apply.

Only product purchased directly from pjsalvage.com can be returned to pjsalvage.com.

Purchases made from third party retailers cannot be returned to pjsalvage.com.

  • Items purchased for holiday 2024 (October 15, 2024 - December 31, 2024) have an extended return window through January 21, 2025.
  • Gift returns for items purchased at pjsalvage.com need to include the following:
  • Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
  • Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com, valid for up to 30-days.

BOGO sale sets are final sale and can't be returned or exchanged.

Cozy styles move fast and P.J. Salvage does not offer exchanges.

Items purchased on sale are final sale and can't be returned or exchanged or merchandise credit.

Cozy courtesy items are not eligible for return, exchange, or merchandise credit.

Gift(s) with purchase are available while supplies last.

Gift(s) with purchase are not eligible for return, exchange, or merchandise credit.

Terms and conditions subject to change and restrictions apply.

  • At this time P.J. Salvage can't accommodate exchanges. Please return your item(s) and place a new order for the item(s) of your choice.
  • Returns that meet the standard return policy will be issued a refund.

RECEIVED P.J. SALVAGE AS A GIFT?

  • Purchases made from third party retailers are unable to be returned to pjsalvage.com.
  • At this time P.J. Salvage can't accommodate exchanges. Please return your item(s) and place a new order for the item(s) of your choice
  • Returns that meet the standard return policies will be issued a refund. Approved return exceptions will be issued a merchandise credit.
  • Gift returns for items purchased at pjsalvage.com need to include the following:
  • Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
  • Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com and valid for up to 30-days.
  • Only product purchased directly from pjsalvage.com can be returned to P.J. Salvage.
  • If you purchased a P.J. Salvage product from a third party retailer we kindly request that you reach out to the original store concerning the item(s) you’d like to return or exchange.  

Fabric & Care

  • All fabrics are different. Please see below for specific care instructions. In general, Cozy items are delicate and should be handled according to their care label. In most scenarios, we recommend washing in cold water on gentle cycle and laying flat to air dry.
  • Our super soft Peachy items are some of the most popular because of how cozy they are. Some pilling is a naturally occurring feature of the peachy fabric (rayon, poly & elastane blend) and should be cared for delicately to avoid excess pilling. We recommend turning your garment inside out, washing your Peachy items in cold water on a gentle cycle and lying flat to dry for best results. Do not wash with denim, zippers, or towels.
  • We recommend washing modals delicately in cold water, on a gentle cycle and tumble dry low, or line dry. To remove wrinkles, we recommend steaming for the best and safest finish. To iron, hover over the item using the steam setting, or press using the medium temperature setting.

Wear, wash, repeat. Turn down the head. Wash in cold water. Air dry when possible or tumble dry on low heat.

Wear, wash, repeat

Turn down the head. Wash in cold water.

Air dry when possible or tumble dry on low heat.

  • Knit items should be stored folded to prevent stretching or distorting.

Contact us

Have an additional question? Send us a message below. Be sure to include any order information. Our team will be touch will in 24-48 business hours.

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