© 2018 P.J. Salvage. All Rights Reserved

Help Center

How can we assist you? Please click on one of our links below for more information.

CONTACT- CUSTOMER SERVICE
Email- info@pjsalvage.com
Customer Service- 949.247.5362
Hours of operation: 8am to 5pm PT, Monday - Friday
Communication by Mail-  
P.J. Salvage 
16912 Von Karman Ave. 
Irvine, CA. 92606

SHIPPING & DELIVERY

FREE SHIPPING OFFER //

  • Offered with a minimum purchase of $100 at PJSalvage.com
  • Applies only to FedEx Ground Delivery 
  • Valid in 48 continguos states, not available to: Alaska, Hawai and U.S. Territories
  • If you require a quicker delivery than ground, please upgrade your shipment. Additional charges will apply.
  • Orders on PJSalvage.com are not available for international shipment.
  • P.J. Salvage is not responsible for lost or stolen packages. Please contact FEDEX to file a claim. 
  • Terms are subject to change without notice.

Shipment Schedule

DELIVERY OPTIONS    
Overnight    
  FedEx Priority Overnight®
  FedEx Standard Overnight®
2 Business Days   FedEx 2Day®
     
1–5 Business Days*   FedEx Ground®
  FedEx Home Delivery®

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RETURNS & EXCHANGES

HOLIDAY RETURNS ALLOWANCE

Holiday gift purchases on www.pjsalvage.com have an extended return allowance through January 15th, 2018, or 30 days from the purchase date; whichever is greater.

To arrange a return, please follow our return policy

Thanks for shopping with P.J. Salvage and remember, “Life’s better Comfortable.”

ARRANGING YOUR RETURN //

Follow process below within 30 days of receipt of your order.

STANDARD RETURNS

Follow process below within 30 days of receipt of your order.

  • There is a returns label included in your parcel
  • Pack the item in original packaging or secure, waterproof package
  • Complete and sign a copy of the returns invoice that you received with your order and include it with your return.
  • Labels and tags must be attached to garment
  • Product must be unworn/unwashed
  • Cover your address label with return label, included in your package
  • Return the package to your local FedEx office.
  • Keep your receipt safe, as you will need this as your proof of return

GUIDELINES FOR ALL RETURNS

  • All original tags must be attached
  • For hygiene, please try all lingerie over your own underwear
  • Received an incorrect or faulty item? We’re sorry to hear this, please email us within 30 days of receiving your order at: info@pjsalvage so we can look into this for you.
  • P.J. Salvage reserves the right to reject returns outside of the 30 day window, or that do not meet these conditions.

GIFT RETURNS

  • Received P.J. Salvage as a gift?  Returns will be accepted and issued a merchandise credit code, redeemable on pjsalvage.com, valid for 1 year.
  • All original tags must be attached

EXCHANGES //

P.J. Salvage does not offer exchanges. Please return your item to us for a credit, and then place a new order to get the item of your choice.

REFUNDS //

Refunds will be processed in approximately 7 business days (excluding weekends and bank holidays) after we receive your return.

CANCELLATIONS //

Thank you for shopping with PJSalvage.com. Once you receive an order confirmation number, we are no longer able to cancel an order mid-process. Please initiate a return through the returns process.

SIZE GUIDE

Size Chart
Women's
Slippers
Kids

Women's 

Size XS S M L XL
Equivalent Size 2 4 6/8 10/12 14

Slippers

Size S M L
Equivalent Size 5/6 7/8 9/10

Kids

Size S M L
Infant 3-6 mo 6-12 mo 12-18mo
Toddler 2T 3T 4T
Kids 4 5 6
Youth 8 10 12/14

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