© 2017 P.J. Salvage. All Rights Reserved


HELP CENTER

How can we assist you? Please click on one of our links below for more info.



Contact - Customer Service

Emailinfo@pjsalvage.com

Customer Service – 949.247.5362

Hours of Operation – 8am-5pm PT, Monday – Friday

Communication by mail – 
P.J. Salvage
16912 Von Karman Ave. Irvine, CA. 92606

 

Shipping & Delivery

  • Orders received after 3pm PT/12pm ET will be processed the next day. (Please consider an additional day to your delivery plan)
  • Orders are shipped Monday through Friday, excluding holidays.
  • Orders placed on weekends and holidays are processed the next business day.
 
FREE SHIPPING OFFER //
  • Offered with a minimum purchase of $100 at PJSalvage.com.
  • Applies only to FedEx Ground Delivery.
  • Free shipping offer via FedEx Ground is valid in 48 contiguous states.
  • Free shipping offer to (Alaska, Hawaii and U.S. Territories) only available via FedEx Smart Post.
  • If you require a quicker delivery than Ground, please upgrade your shipment. Additional charges will apply. (Alaska, Hawaii and U.S. Territories can only be sent via FedEx Smart Post)
  • Orders on PJSalvage.com are not available for international shipment.
  • Terms are subject to change without notice.

FedEx Standard Overnight
FedEx 2Day
FedEx Ground  (1-5 days) based on distance to destination 
FedEx SmartPost (4-10 days) based on distance to destination

Returns & Exchanges

 
ARRANGING YOUR RETURN //

Please follow process below within 30 days of receipt of your order.

  • Your return label is in the plastic envelope on the outside of your parcel (along with your order summary)
  • Pack the item in original packaging or secure, waterproof package
  • Complete and sign a copy of the returns invoice that you received with your order and include it with your return.
  • Labels and tags must be attached to garment
  • Product must be unworn/unwashed
  • Cover your address label with return label, included in your package
  • Return the package to your local Fed Ex drop off location

Our guidelines:

  • All original tags must be attached
  • For hygiene, please try all lingerie over your own underwear
  • Received an incorrect or faulty item? We’re sorry to hear this, please email us within 30 days of receiving your order at: info@pjsalvage so we can look into this for you.
  • P.J. Salvage reserves the right to reject returns outside of the 30 day window, or that do not meet these conditions.

 

EXCHANGES //

P.J. Salvage does not offer exchanges. Please return your item to us for a credit, and then place a new order to get the item of your choice.

 

REFUNDS //

Refunds will be processed in approximately 7 business days (excluding weekends and bank holidays) after we receive your return.

 

CANCELLATIONS //

Thank you for shopping with PJSalvage.com. Once you receive an order confirmation number, we are no longer able to cancel an order mid-process. Please initiate a return through the returns process

Size Chart

Women's
Size XS S M L XL
Equivalent Size 2 4 6/8 10/12 14
 
Slippers
Size S M L
Equivalent Size 5/6 7/8 9/10
 
Kids
Size S M L
Infant 3-6 mo 6-12 mo 12-18 mo
Toddler 2T 3T 4T
Kids 4 5 6
Youth 8 10 12/14